Service, Quality & satisfaction Edisi 3 Fandy Tjiptono text yoi Yogyakarta Andi 2011 Ed.3, Cet.1. ind xx, 504 hlm. : ilus. ; 23 cm Fandy Tjiptono, Gregorius Bibliografi : hlm 479-503 MANAJEMEN EKSEKUTIF 658.4 658.4 Fan s 978-979-29-2785-6 140205 20150715095751.0 INLIS000000000000656 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)