na INLIS000000000000656 20150715095751.0 140205 2011 yoi ind 978-979-29-2785-6 010-021400000000071 [22] 658.4 658.4 Fan s Fandy Tjiptono Service, Quality & satisfaction Edisi 3 / Fandy Tjiptono, Gregorius Ed.3, Cet.1. Yogyakarta : Andi, 2011 xx, 504 hlm. : ilus. ; 23 cm Bibliografi : hlm 479-503 MANAJEMEN EKSEKUTIF SUPUDES 11373-11377/KPAD/DS/2012