00659     2200229   4500001002100000005001700021007000300038008004100041020002200082035002400104082001600128084001600144100001900160245007300179250001700252260003000269300003500299504003000334650002400364850001200388990002900400INLIS00000000000065620150715095751.0  140205 2011    yoi                 ind    a978-979-29-2785-6  0010-021400000000071  2[22]a658.4  a658.4 Fan s0 aFandy Tjiptono10aService, Quality & satisfaction Edisi 3 /cFandy Tjiptono, Gregorius  aEd.3, Cet.1.  aYogyakarta :bAndi,c2011  axx, 504 hlm. :bilus. ;c23 cm  aBibliografi : hlm 479-503  aMANAJEMEN EKSEKUTIF  aSUPUDES  a11373-11377/KPAD/DS/2012